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As a part of the Run the Bank team, this job is a senior technical service level specialist who will look to minimize both the number and severity of incidents and potential problems to the business/organization. RTB aims to reduce the adverse impact of incidents and problems that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. You will assist and coordinate technical resources across organizational boundaries to achieve optimum service performance.
What will you be doing?
You will Collaborate with other technology components, BTB/Component teams etc. to complete RTB training
Assist in review and automate operationally expensive tasks (frequent batch failures, reporting requirements, etc,)
You will own, maintain and track operational guides for support, knowledgebase, runbooks, rainy day procedures, SLA/OLA documentation, upstream and downstream contacts
Drive Incident management improvements across entire suite of applications
Complex issue triage, investigation and coordination to closure including leading triage on major incident calls
Collate data for Proactive Service Improvement Initiatives including trending of incidents, root cause and other MI reports
Reviewing of Implementation Plans & Release Documentation
Conversant and accredited with service management and delivery best practices (e.g. ITIL
Demonstrate a knowledge of IT service infrastructure and its exploitation in both own and other organizations.
Experience managing and tracking work using management tools like JIRA and following and promoting Agile practices like SCRUM and BDD.
What we re looking for:
Bachelor or Degree in Information Systems or Computer Science or equivalent
5+ years of Relevant experience managing level 2 application support and operations
5+ years of UNIX and Shell scripting
Skills that will help you in the role:
Excellent working knowledge of ticking tools and ITIL frameworks
Ability to work independently as well as within a team
Knowledge of java, python, autosys, AWS, hive and hadoop
Chef and Terraform
Ability to write scripts to automate repeating issues causing manual work in RTB teams


Associated topics: administrative assistant, administrative coordinator, administrative officer, administrative staff, administrative support, assistant, front office, food, operational support, support

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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